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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Define the long-term vision, strategy, and roadmap for client migration initiatives across the enterprise that ensure consistent, efficient, and clientcentric migrations.
Establish governance frameworks and operating models for consistent execution, risk management, prioritization, and cross functional alignment.
Serve as an advisor to leadership on client impact considerations, change readiness, and strategic tradeoffs related to migrations.
Champion a client centric approach to all migration activities, ensuring ease, clarity, and continuity throughout transitions.
Establish mechanisms to monitor client sentiment, proactively manage friction points, and escalate emerging risks with urgency.
Serve as the central leader and manage day to day execution of client migration programs, ensuring all milestones, dependencies, and risk mitigation steps are met.
Establish governance routines, stand ups, and reporting to drive accountability and transparency across workstreams.
Establish mechanisms to monitor client sentiment, proactively manage friction points, and escalate emerging risks with urgency.
Partner with Client Communications and frontline service teams to prepare clear guidance, FAQs, client outreach, and servicing protocols.
Identify and mitigate migration related risks, including operational, regulatory, and client impact risks.
Validate readiness of systems, servicing teams, training, and operational processes before migration launches.
Ensure all compliance, legal, and audit requirements are met throughout the migration lifecycle.
Track KPIs and migration performance metrics including client satisfaction, call drivers, defect rates, conversion/retention outcomes, and operational impacts.
Provide regular insights, dashboards, and executive updates to leadership.
Capture lessons learned and embed best practices into future migrations, driving continuous improvement.

Required Qualifications and Skills
Bachelors degree, or equivalent education and related training
8+ years of experience in client migrations, implementations, program management, operations, or related fields.
Demonstrated success leading enterprise-wide initiatives with significant client, regulatory, financial, or operational impact.
Exceptional organizational, communication, and executive presentation skills.
Exceptional ability to influence across senior leadership levels and drive alignment across large, complex organizations.
Strong strategic thinking, change leadership, and structured problem-solving skills.
Demonstrated ability to manage multiple priorities in a fast paced, high complexity environment.
Proficiency with project management tools and Microsoft Office Suite.

Preferred Qualifications:
1. Bachelors degree in Business, Operations, Client Experience, Project Management, or related field.
2. Experience in the Financial Services industry.
3. Experience leading client facing or high impact change initiatives across large organizations.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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